Conditions of Use

TERMS OF SALE

Full payment, including shipping and handling is required before we will begin production on your order. No refunds are given once your order has been confirmed and files have been sent to press.

REFUND POLICY

All sales are final. Refunds are not available unless order is canceled before files are sent to press.

FILE REQUIREMENTS

We cannot process orders that do not comply with our FILE SPECS.

DEADLINES

File submission deadline for standard, next and same day turnaround is 12:00 P.M. EST. Monday - Friday. Saturday and Sunday are not counted as production days. If deadlines are not met, we can not guarantee order completion by desired date/time. Turnaround times are not guaranteed.

CHANGING FILES AFTER JOB HAS BEEN SUBMITTED

Once a job has been submitted, no changes are allowed to the artwork, job characteristics.

COMPLAINTS

All complaints must be reported within 24 hours of receipt of your job. Should the job contain manufacturing errors and/or defects, we will rerun the job at no charge. We maintain the right to judge what constitutes a manufacturing error or defect. The full product order in question must be returned to us.

DESIGN ERRORS COMMITTED ON YOUR PART

You are responsible for the accuracy of your layouts. Please proofread all layouts carefully. If your job is a postcard or self-mailer, you are responsible for being in compliance with current postal regulations. Check with your local USPS Post office. If a reprint is necessary due to an error committed on your part, you will be responsible for the reprint cost.

SALES TAX

All Michigan orders are subject to 6% sales tax. If customer is tax exempt, exemption certificate must be sent or faxed to us with the first job.

INDEMNIFICATION

The customer will indemnify and hold harmless the printer from any and all loss, cost expense, and damages on any and all manner of claims, demands, actions and proceedings that may be instituted against the printer on grounds alleging that said printing violates any copyright or any proprietary right of any person. You certify that you own the rights to use the image(s) being reproduced on your order.

DELIVERY

Quoted turnaround times start when we verify your order, provided we have the photos and artwork needed to print your product, not from when the order is first submitted. Turnaround times vary and are not guaranteed. Our expected delivery date is not guaranteed. Your order may arrive late due to unforeseen delays in delivery service, the breakdown of equipment, illness, etc.

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