FAQ

How do I get my files to you for printing?

You may submit files via E-mail, FTP or removable media.

Do you print custom sizes?

We print any custom size up to 24" x 36".

How quickly can you print my order?

Most orders require a 2 day turnaround, however production time is product specific. Access PRICING section to find individual product turnaround times. Same/next day rush printing is available on some products for an additional fee.

I want Klever to design my flyer, how do I get you my info? What happens next?

First, call and place the order over the phone. We ask that you do this so we may have a brief conversation regarding the objective of your project. Next, email all information, photos, logos and any specific design concepts/direction to production@kleverdesign.com.

Once you have submitted all pertinent copy/images and a deposit, we will create the design and E-mail you a proof. At that time, it is your responsibility to review proof in order to verify that all information is correct. If you require any changes, you may either E-mail or call us with instructions. We can accommodate 3 sets of changes made to the initial proof. Changes thereafter will be billed at $30 per hour. The design process adds 2-3 days to print production time, please plan accordingly. You are always welcome to visit our office and discuss your design in person, however, the entire order can be handled via phone and email.

Can my order be shipped?

We ship via UPS, Fed-Ex and Greyhound. Please indicate desired delivery date on your order form so that we may ship your job accordingly. If you would like shipping charged to a company account, list service entity and account number in the special instructions section of the order form shipping portion.

How do I setup a 1/8 Bleed?

A bleed is an area containing background color but no mission critical text or graphics, necessary for cutting purposes. The background color/image should bleed out to the canvas edges with all text and graphics you wish not to be cut lying comfortably within the finished piece size. We trim 1/8" off each side of your document, thusly a file submitted at 4.25”x 6.25” will result in a flyer measuring 4” x 6”. Text or graphics may be inadvertently trimmed if your document is not formatted correctly. We encourage you to use our TEMPLATES whenever possible. How do I setup a rich black? A rich black is obtained by setting color values as Cyan: 80%, Magenta: 60%, Yellow: 60%, Black: 100%.What if my order is color critical? If your order is color critical, you must select the "Color Critical" option on order form and order a color proof. Color proof costs are not included in base prices and will incur additional charges. Color critical jobs may not be rushed and may incur additional turnaround time and charges.

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